Town of Marbletown Holidays from AU$2,553

First the good news. The hotel is very well located for theater going. The beds were comfortable and there was plenty of hot water. The bad: our room was not made up on 2 of our 5 nights, despite our being out of the room for several hours during the day. Our card key failed to open our room door on 3 consecutive days, necessitating a trip back down to the front desk where no apology was offered. When a major thunderstorm struck, we asked to borrow an umbrella. Unlike every other midtown hotel I’ve stayed at, the hotel has no umbrellas. Finally, the breakfast buffet was a free-for-all, served in a gigantic mess hall of a room, with screaming babies, children running amok, and workers spraying Windex on adjoining tables while we tried to eat. The antithesis of a calm environment. There are lots of good hotel choices in midtown Manhattan. I’ve crossed the Riu off my list.

The managers need complete retraining or higher managers that are way more capable in dealing with customers and not fighting and arguing with them and telling them they’re wrong

The best airbnb Ive stayed at in New York with the best price for our family of 6. The place was so clean, amenities looked brand new. It had a homey feel to it, my kids didnt want to leave. We will definently be booking again in the future.

Good for the price and location